Smart Streaming Solutions Voicetra GmbH

Smart Streaming Solutions Voicetra GmbH
Knochenwinkel 2
16307 Mescherin


Privacy Policy

Effective Date: 24.06.2021

Who we are

The Smart Streaming Solutions Voicetra GmbH provides tailormade software for the tourism industry.

Data we collect

This privacy policy describes what data we collect online and offline and how we use, share, and secure that data. It also describes your choices regarding use, access and correction of your personal data. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified.

The Privacy Policy was last updated and posted on 24 February 2020. It governs the privacy terms of the smart guide app, located at, sub-domains, and any associated web-based and mobile applications, as owned and operated by Smart Streaming Solutions Voicetra GmbH. Any capitalized terms not defined in the Privacy Policy, have the meaning as specified in my Terms of Service.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. We use your Personal Information only for providing and improving the Application.


The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

Your Privacy

Smart Streaming Solutions Voicetra GmbH follows all legal requirements to protect your privacy. The Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit my sharing of your information. You will see terms in the Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below.




When you use the smart box App, we automatically collect certain computer information by the interaction of your mobile phone with the App. Such information is typically considered Non Personal Information. We collect the following:


When you use the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located. We will not share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.


We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. If we make material changes to this policy, we may notify you on the App, by a blog post or by any method we determine. The method we chose is at our sole discretion. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to the Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.

Questions About the Privacy Practices or This Privacy Policy

We committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you have any questions about the Privacy Practices or this Policy, please contact us.

Terms of Use

updated 24.06.2021

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to the Smart Streaming Solutions Voicetra GmbH.

It is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app, at any time and for any reason. We will never charge you for the app or its services.

The smart guide app stores and processes GPS data that you have provided to us, in order to provide our service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the smart Guide App won’t work properly or at all.

You should be aware that there are certain things that will not take responsibility for. The use of he application does not need any active internet connection. To ensure the Wifi connection to the transmitter box it could be useful to turn your smartphone into flight mode. Please be sure to turn off any active VPN connection.

Along the same lines, cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, cannot accept responsibility.

With respect to ’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. We does not promise that we will always update the app so that it is relevant to you and/or works with the Android and iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, we may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms of Use

The Smart Streaming Solutions Voicetra GmbH may update the Terms of Use from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms of Use on this page. These changes are effective immediately after they are posted on this page.

© 2021 Smart Streaming Solutions Voicetra GmbH