Case Studies

Regent Seven Seas Cruise®:

“How App Technology Enhances Shore Excursions and Provides a Safer Experience for Cruise Passengers.”

he Covid-19 health crisis has dramatically accelerated the trend toward technologies that enable contactless interaction. But hygiene is not the only driver of this trend. The replacement of third-party devices with people’s own smartphones eliminates storage, cleaning, and maintenance costs, as well as any wait times that exist when collecting and dispensing conventional radio receivers. Furthermore, such new technologies contribute to environmental sustainability.

The shift is already happening as more and more cruise companies are switching from traditional tour guide systems to a smartphone-based technology.

Scenic Luxury Cruises:

“How an innovative technology for livestream shore excursions is helping to resume Scenic operations more aligned with COVID-19 hygiene concerns.”

Since 2019, customers of Scenic River Cruises are benefiting from an advanced and safe tour guide technology based on passengers’ own smartphones.

Venice Tours:

“Venice Tours digitalising their whole tour excursions experience in collaboration with Smart Streaming Solutions.”

Venice Tours and Smart Streaming Solutions have been partnering for several years to develop the best technologies for guided tour excursions. Today’s travellers are becoming more tech savvy and more and more tourists rely primarily on their phones for all aspects of travel. Venice Tours, as the innovative leader amongst tour operators, saw the need to get rid of traditional whisper systems and let their customers use their own smartphones instead. Moreover, they wanted to reuse their multilingual pre-recorded content during group tours in addition to the self-guided tours.